Return & Refund Policy

Last Updated: May 02, 2026

At Caitlynelizabethtalmage, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the requirements and process for requesting a return, refund, or replacement for eligible orders delivered within the United States.

Please read this policy carefully before requesting a return.

1. Return Eligibility

Customers may request a return within 30 days of the delivery date.

To qualify for a return, items must meet all of the following conditions:

• Be unused, unworn, unwashed, and in their original condition.
• Be returned with all original packaging, tags, manuals, and any included accessories.
• Be accompanied by proof of purchase, such as an order confirmation or receipt, if requested.
• Receive approval from our customer support team before being shipped back.

Returns sent without prior authorization may not be accepted.

Meeting the return eligibility requirements does not automatically guarantee a refund. All returned items are subject to inspection after they are received.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.

When contacting our support team, please include:

• Your order number
• A brief description of the issue
• Clear photographs showing the item and the problem

After reviewing the information provided, we will determine the most appropriate resolution. Depending on the circumstances, this may include:

• A replacement
• A refund
• Another appropriate resolution

Prompt reporting helps us resolve these issues as quickly as possible.

3. Return Process

To help ensure a smooth return experience, please follow these steps:

Step 1 – Contact Customer Support

Email our customer support team to request a return authorization.

Step 2 – Wait for Return Authorization

Please wait until your return request has been reviewed and approved before sending any item back.

Step 3 – Receive Return Instructions

If your return is approved, we will provide the appropriate return shipping instructions.

When applicable, a prepaid return shipping label may be provided as part of the approved return process.

Step 4 – Ship the Approved Return

Carefully package the approved item and return it according to the instructions provided by our support team.

Step 5 – Inspection

Once the returned item arrives, it will be inspected to confirm that it meets the return eligibility requirements outlined in this policy.

Step 6 – Refund Processing

If your return is approved after inspection, your refund will be processed using your original payment method.

4. Exchanges

We do not offer direct exchanges.

If you would like a different item, you may return an eligible purchase in accordance with this policy and place a new order separately.

This approach helps us process requests more efficiently and ensures product availability at the time of purchase.

5. Refund Processing

Approved refunds are processed within 2–5 business days after the returned item has been inspected.

Refunds are issued to the original payment method used for the purchase.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

Unless required by applicable law or the return results from our error, original shipping charges are generally non-refundable.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Perishable goods
• Personalized or custom-made products
• Gift cards
• Downloadable software or digital products
• Personal care or hygiene products
• Final sale or clearance items

These exclusions help ensure product quality, safety, and compliance with applicable standards.

7. United States Sales Only

Caitlynelizabethtalmage sells and ships products exclusively within the United States.

Returns, refunds, replacements, and warranty services are available only for orders that were delivered to addresses within the United States.

We do not accept international orders, and return or warranty services are not available for shipments outside the United States.

8. Contact Information

Store Name: Caitlynelizabethtalmage

Legal Business Name: Caitlyn Elizabeth Talmage

Website: https://caitlynelizabethtalmage.com

Email: support@caitlynelizabethtalmage.com

Phone:

Business Address: 1101 Queen Anne Ave N Apt 303, Seattle, WA 98109-3262, US

Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

If you have any questions about this Return & Refund Policy or need assistance with a return or refund request, please contact our customer support team. We are committed to providing a fair, efficient, and transparent resolution process and will be happy to assist you.

Shipping Policy

Last Updated: May 02, 2026

Thank you for shopping with Caitlynelizabethtalmage. We are committed to processing and delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Overview

All orders are shipped from warehouses located within the United States. We currently ship exclusively to addresses within the United States and do not offer shipping to destinations outside the country.

Our team works to process every order promptly so your purchase can be prepared for shipment and delivered within the estimated timeframe.

Processing Time

Orders are processed before they are shipped.

Please allow up to 3 business days for order processing and handling. Processing time begins after your order has been successfully placed and includes the time needed to prepare your items for shipment.

Business days are Monday through Friday and do not include weekends or holidays.

Shipping Method

We offer the following shipping option for all eligible orders:

Standard Shipping

Your order will be shipped using trusted carriers such as USPS, UPS, FedEx, or DHL, depending on the destination and carrier availability. Carrier selection is determined during the fulfillment process to help ensure reliable delivery.

Shipping Rates

We offer a simple and transparent shipping rate:

• Standard Shipping: Flat rate of $5.99 per order.
• Free Standard Shipping: Available on orders totaling more than $75.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Estimated Delivery Time

Estimated delivery time is 5–11 business days from the date your order is placed. This estimate already includes the order processing time and shipping transit time. It is not an additional timeframe.

Once your order has been shipped, the transit time is typically up to 8 business days, depending on the carrier and destination.

While we make every effort to ensure timely delivery, shipping timeframes are estimates only and are not guaranteed. Delivery may occasionally be delayed due to:

• Carrier delays
• Severe weather
• Holidays
• Unexpected circumstances

We appreciate your patience and understanding should these situations affect your delivery.

Contact

If you have any questions regarding shipping or your order, please contact our support team at:

Email: support@caitlynelizabethtalmage.com